Refund policy

Damage Policy

Upon delivery, the purchaser must inspect the quantity and identify any visible external damage to the products delivered. Should your order arrive damaged, please contact us via email within 24 hours. Our team will assess the matter and arrange an appropriate resolution where applicable.
Please note: No replacements or refunds will be provided for any order if the recipient or sender fails to notify us within 24 hours of the original delivery date, or if it is determined that the fault resulted from inadequate aftercare.
As our products are handcrafted, personalised, and created from natural, perishable materials, we cannot accept cancellations or returns. Any perishable products purchased are not eligible for cancellation.

Return Policy

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).